Frequently Asked Questions
Please take some time to explore the Resources tab, our Presentation Slide Deck, and the Waitlist Handbook. Many common questions about our center and the waitlist can be answered in these sections.
Waitlist Related
The application is available on the Waitlist Handbook . Please email us your finished application to inquiries@ameschildcare.org.
Once we receive your application via email, we will enter your information as a lead in Procare. From there, you will have the option to pay the $50 nonrefundable application fee either by phone or in person. We only accept cards (Visa or Mastercard) or check as a payment method. You may also mail the fee or drop it off in person. *Note: our mail delivery service goes through NASA and is often delayed.
Notice: At the moment, in-person tours for waitlisted families are closed until ~September 2026.
We are in the process of making a virtual tour video publicly accessible on our website. In the meantime, if you would like to view the ACCC presentation slide deck, you can click here to view the presentation.
We offer in-person tours every Friday at 9:30 AM for waitlisted families who would like a brief look at our facilities and classrooms. Spots for these tours are limited to three families at a time and invites are initially sent through Google Calendar. This tour will be led by the director or assistant director. We do not allow walk-ins and you must join the waitlist before requesting a tour.
We cannot provide formal estimates, timelines, or guarantees for when your child will be enrolled in our center, as there are many factors that influence the process.
Openings occur when:
- A child transitions to a new classroom, leaving a vacancy in their previous classroom.
- A child withdraws from the center, leaving a vacancy in their current classroom.
We first fill openings by transitioning currently enrolled children into available spaces. Any remaining spots after these transitions are then offered to families on the waitlist. Openings most commonly become available from July – September, as our oldest children in the Vanguard Pre-K class graduate from the program.
Our Waitlist Handbook explains the procedure the office follows when offering available spots to families on the waitlist.
Families who wish to accept the first available space should indicate “ASAP” as their preferred start date.
Note: Parents may decline their offer once without losing their place on the waiting list. After two offers of enrollment are declined, the child will be placed at the end of the waiting list. If you are designated as “ASAP” you might be called for an opportunity any time. Denying this opportunity is counted in this policy.
Waitlist placements are dynamic and can change for several reasons, including:
- A family with higher priority applying after your application.
- An existing family having another child and qualifying for a sibling priority
- Your child aging into a new waitlist group.
- Families withdrawing from the waitlist.
- Families being enrolled into the center.
- Families who have signed on before your application date has aged into your current waitlist group.
Placements are continuously recalculated based on your child’s current age, priority level, and original application date. When your child ages they will automatically be transferred to the next room’s waitlist based on these conditions as well.
We use WaitlistPlus to manage our waitlists. The system will automatically send you a message if there is any change in your child’s placement.
Your child will not be removed from the waitlist and the requested start date will change to “ASAP”. This means your child will have the possibility of being considered for any upcoming available space. If you would like to specify a new requested start date please let us know by emailing or calling us.
Note: Parents may decline their offer once without losing their place on the waiting list. After two offers of enrollment are declined, the child will be placed at the end of the waiting list. If you are designated as “ASAP” you might be called for an opportunity any time. Denying this opportunity is counted in this policy.
This date is considered a request only and does not guarantee enrollment by that time. If you are offered an enrollment opportunity the requested start date may or may not align with our scheduled start dates.
Our Waitlist Handbook explains the procedure the office follows when offering available spots to families on the waitlist and how we utilize the “requested start date” in our procedure.
Families who wish to accept the first available space should indicate “ASAP” as their preferred start date.
Note: Parents may decline their offer once without losing their place on the waiting list. After two offers of enrollment are declined, the child will be placed at the end of the waiting list. If you are designated as “ASAP” you might be called for an opportunity any time. Denying this opportunity is counted in this policy.
If you are a veteran or a non-NASA civil servant, you will be placed in our General Public Priority group (Priority 5) on the waitlist and will pay the General Public tuition rates once your child is enrolled.
If you are part of NASA Research Park, you will also be placed in our General Public Priority group (Priority 5) on the waitlist; however, once enrolled, you will qualify for the NASA Personnel and (active and reserve) Military tuition rates.
If you work at U.S. Geological Survey (USGS) as part of NASA Research Park, you will be placed in our Moffett Field Contractors group (Priority 3).
Please click here to view our tuition rates.
If you have any questions regarding your Priority designation which is based on your current employment status, please feel free to email the office. (inquiries@ameschildcare.org).
Children can only be added to the waitlist for their current age group. Once your child becomes age-eligible for the next age group’s waitlist, they will automatically be transferred by our system. You can view our age groups on our homepage under Classrooms.
Placements are continuously recalculated based on your child’s current age, priority level, and original application date. When your child transfers to the next room’s waitlist, their new placement will be based on these conditions as well.
What we can do is add a note that specifies that you do not want to be enrolled until your child reaches the preferred age group.
Yes, please call or email us at inquiries@ameschildcare.org if you would like to update any information relating to your waitlist application such as:
- Birth Date
- Names
- Requested Start Date
- Phone Numbers and Emails
- Employment (for Priority changes)
- Notes
If you see any information on the waitlist that is incorrect, please reach out to us as well. We use WaitlistPlus to manage our waitlists, and it will automatically send recurring messages with the information that has been inputted from our team.
It is the parent’s responsibility to keep ACCC updated with their waiting list information.
Enrollment Related
We will reach out to you by phone or email if a spot becomes available for your child, providing at least three weeks’ notice from the schedule start date. Once an enrollment offer is made, you will have two business days to accept the offer and two business days to submit the security deposit, which is equal to two weeks of tuition. Once the security deposit is paid, the family will be given at least 2-weeks to enroll the child.
The security deposit will be fully refunded if you decide to withdraw from the center in the future with a 4-weeks notice.
After we have received the security deposit we will then send you our enrollment forms. To ensure your child is able to begin on their scheduled start date, please submit all forms no later than 10:00 AM on the Friday prior to your first day so that the office can thoroughly process your paperwork. We will let you know if your paperwork is complete and if your child is ready to start.
Parents may decline their offer once without losing their place on the waiting list. After two offers of enrollment are declined, the child will be placed at the end of the waiting list.
If a family accepts a position at the Center and has paid the security deposit, then declines the position prior to actually enrolling, they must provide 2 weeks’ advance notice to the Center in writing and pay tuition for up to two weeks as well as forfeiting the security deposit.
For example:
A parent accepted a position via a phone call (on a Monday) from the Center director two weeks prior to the scheduled start date (also a Monday), and decided not to enroll by the Friday of that same week. The parent must submit a written notice to decline the position, even though the child never actually
enrolled.
Children may be voluntarily withdrawn from the Center at any time by their parents, without financial penalty, provided that a written four-week notice is given (with the last day on a Friday). The Center operates on a Monday-Friday basis; therefore, the four-week notice should be given on a Monday. If a shorter notice is given,
the parent will be responsible for full payment for the four weeks following receipt of such notice.
All withdrawal dates fall on Friday. If a child withdraws from the Center on a day other than Friday, the parent is responsible for the full week of tuition.
The written notice can be either emailed or given in-person.
The security deposit will be refunded for the last two weeks of tuition.
